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Our Enterprise Network Management E-NOC SERVICES are inclusive of Notification
E-NOC SERVICES,
IPT management E-NOC SERVICES and Help desk E-NOC SERVICES
NOTIFICATION E-NOC SERVICES
This service is provided on a 24 x 7 basis, wherein your network and underlying applications are
constantly monitored in order to detect problem areas. Performance reporting is carried out and
there is a guaranteed response in the event of faults.
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| Featured Highlights |
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- Automated escalation and notification of critical alarms to your IT staff in the case of events and faults.
- Isolation of faults and their subsequent diagnosis using root cause analysis so that rapid action can be taken for remedy.
- Analysis and measurement of network performance level.
- Real-time monitoring of network status and historical trending through customer web portal.
- Implementation of trouble ticket management, where each complaint logged by the customer through e-mail or phone is tracked by an analyst, specifically, assigned to the ticket. The analyst will track the problem from start to finish and details of action taken to resolve the problem is recorded in the ticket register, which can also be viewed by customer through the network.
- Regular configuration backups for monitored devices to facilitate fast and reliable disaster recovery.
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IPT MANAGEMENT E-NOC SERVICES
This service involves overall administration of the network and is maintenance intensive. Its
maintenance coverage is inclusive of system configurations monitoring, MACs (moves/adds/changes)
monitoring, performance tuning and fault resolution.
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| Featured Highlights |
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- Fault alerting/reporting and performance monitoring.
- Maintenance of quality of service parameters.
- Problem management and dedicated customer service contact.
- Operating system monitoring and upgrades.
- Maintenance and trouble shooting of application software and hardware.*
- Periodic configuration management through regular system analysis, security audits and corresponding upgrades. Configuration changes are monitored and analyst/vendor recommended practices are adopted.
- Onsite support is provided according to the specifications in the Service Level Agreement Ongoing trend analysis and optimization.
- Managed components must be covered by a maintenance contract with 3rd-party provider or supplier.
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+1 919 342 5482 
+44 020-7100-8625 
