 With its enhanced focus on global IP Telephony Monitoring and Management market together
with its subject matter expertise levels, Eljay defines new standards in the managed services space. In
doing so, Eljay boasts a global client roster that ranges from small and medium enterprises in different
industry verticals to medium and large enterprises in the managed services space. The North American and
European customers of Eljay enjoy the partsourcing® cushion of high class delivery at lower cost.
Below is a case study Eljay is currently leveraging to one of its major clients:
Challenge:
Integration of Voice and Data into a Converged Network.
Solution:
Migration of the behemoth legacy TDM based voice and separate conventional Data network with more than 130
site spread across the USA to centralized converged voice, video and data integrated network based on
Cisco's AVVID design framework.
Benefits:
Considerable cost saving to client on partsourcing® the services.
Capacity to expand the operations at short notice and client base by augmenting the support services from remote location.
Customer
One of the America's largest facility services contractors listed under fortune 500 companies and on the
New York Stock Exchange, with fiscal 2005 revenues in excess of $2.5 billion and more than
73,000 employees.
* Partsourcing® is a unique Eljay solution that complements the company's front end network support staff with a team of outsourced technical experts. The front end staff becomes the liaison to the company business managers and act more as semi-technical Project Managers. The front end staff drives business goals and keeps focus on operational initiatives, and less on problem-solving, troubleshooting and reporting of network support issues. The Eljay team is the tech support staff and is responsible for the engineering and day-to-day case management and overall service delivery. An important component of Partsourcing is the flexibility and focus on targeted network support projects. When support milestones are met, disengagement of Eljay can be done as contracted, saving the Client money. Use us ONLY when you need us!"
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