managing communications over IP
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With its enhanced focus on global IP Telephony Monitoring and Management market together with its subject matter expertise levels, Eljay defines new standards in the managed services space. In doing so, Eljay boasts a global client roster that ranges from small and medium enterprises in different industry verticals to medium and large enterprises in the managed services space. The North American and European customers of Eljay enjoy the partsourcing® cushion of high class delivery at lower cost.

Below is a case study Eljay is currently leveraging to one of its major clients:

Challenge:
Integration of Voice and Data into a Converged Network.

Solution:
Migration of the behemoth legacy TDM based voice and separate conventional Data network with more than 130 site spread across the USA to centralized converged voice, video and data integrated network based on Cisco's AVVID design framework.

Benefits:
Considerable cost saving to client on partsourcing® the services.
Capacity to expand the operations at short notice and client base by augmenting the support services from remote location.

Customer
One of the America's largest facility services contractors listed under fortune 500 companies and on the New York Stock Exchange, with fiscal 2005 revenues in excess of $2.5 billion and more than 73,000 employees.

* Partsourcing® is a unique Eljay solution that complements the company's front end network support staff with a team of outsourced technical experts. The front end staff becomes the liaison to the company business managers and act more as semi-technical Project Managers. The front end staff drives business goals and keeps focus on operational initiatives, and less on problem-solving, troubleshooting and reporting of network support issues. The Eljay team is the tech support staff and is responsible for the engineering and day-to-day case management and overall service delivery. An important component of Partsourcing is the flexibility and focus on targeted network support projects. When support milestones are met, disengagement of Eljay can be done as contracted, saving the Client money. Use us ONLY when you need us!"


Phase I Implementation
  • Remote monitoring and supervision for individual site integration on AT&T provided MPLS WAN

  • WAN link, Configuration, QOS parameters verification in co ordination with onsite engineers and service provider

  • Supervision for AVVID implementation, including installation of Cisco IP Phones, Cisco Voice Gateways, Cisco L3 and L2 switches, PSTN Links (analog and Digital)

  • Configuration assistance in bringing up new digital PRI/CAS PSTN circuit

  • Configuration verification during implementation in accordance with pre approved design

  • Network accessibility testing, Off-net and On-net call testing, Fax testing, 911 call testing and calling address verification with the 911 database

  • TEHO call testing and configuration verification for toll bypass calls.

  • Telephony survivability testing simulating a WAN failure, Power backup testing for all network equipments

  • SNMP configuration verification and network monitoring from the first day of the site install

  • Acting as a single point of contact and supervisor

 
Phase II
Complete end to end ownership of the voice network
  • Network Audit and stabilization

  • Day to day Telephony server maintenances including 4 Call Managers ,2 Unity voicemail servers, 2 dedicated MS exchange servers acting as voicemail message store and a Cisco's IPCC Express server

  • Periodical upgrades and audits on all networking equipments

  • Helpdesk support for handling of day to day user issues and user education for the new state of the art phone system

  • Troubleshooting network outages and complex problems related to the new telephony setup at the system level

  • Customized call report generation for unwanted calls, incorrectly routed calls

  • Generation of Call Center Agent specific reports

  • Major Configuration changes and design recommendations as per the specific customer requirement

 
 
 
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