managing communications over IP
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Eljay's Network Operation Centre provides post-implementation Network management, maintenance and support services specifically on Cisco Unified Communication platform. Currently we are providing NOC services and support to large enterprises in US, which includes some of the Fortune 500 companies and other high profile clients, through our group company in USA.

Our specialization includes proactive monitoring of Cisco Unified communication solutions, Change Management, Patch Management, high end technical support for IP telephony systems Level 1 through Level 3.Our team of engineers includes convergence support specialist's and network analysts with wide experience in supporting enterprises globally. Many of our engineers have worked in CISCO Global Technical Assistance Centre. We have expertise in all product range of CISCO networking infrastructures.

We provide the following services from our NOC.
  • Pro-active Remote Network Monitoring and ITIL compliant network management.

  • Level-I for customer verification, trouble ticket management, hardware troubleshooting and diagnostics.

  • Level-2-3 support for your network infrastructure which can include advanced level diagnostics and troubleshooting for complex networking technologies such as MPLS WAN, Metro Ethernet, VPN, AVVID etc.

  • Tailor made Network and communication services health check.

  • Augmenting existing Network Support abilities and personnel with 24x7x365 "Total support solution".


 
 
 
 
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