Level 3 support engineers at eljay actively support cutting edge technologies from the leading platforms such as CISCO, Nortel, Avaya and Microsoft.

Advanced Problem Management

1. Read escalations, problem diagnosis and problem rectification on high end devices and problems.
2. Ensure and reassure the up time of the network to the maximum as specified in the SLA.
3. Troubleshoot network alarms and problems as escalated by the Level 2.
4. Advanced level of fault management and proactive measures by highly skilled engineers.

Very Advanced Change Management

1. Network audit review and proposition of changes to ensure efficiency in the network.
2. Very high end configuration changes and devices management.

Cisco Unified Communications Engineering Services

1. Our consultants can provide support on developing complete UC design and configuration for new or existing customer based on the UC design strategy and subsequent HLD(High Level Design)


2. Network engineers from Eljay can accomplish Bulk Configuration and provisioning work based on UC LLD (Low Level Design) for new install or a major change

3. We can provide test reports and recommendations by remotely testing of Baseline functionality and POC for Cisco UC implementation project.

Reporting Services

Eljay analyst can provide support on creating extensive reports for your customers.

1. Network Health check and analysis
2. Customer report for Network utilization