Network Monitoring

Eljay provides Network Monitoring and Management Services for IP based Voice, Data and video Networks.Eljay’s Network Operations Centre provides post-implementation Network management, monitoring and management services on Cisco, Nortel, Avaya and Microsoft Unified Communications platform. Currently we are providing Network Monitoring and management services to large enterprises in US, which includes some of the Fortune 500 companies and other high profile clients, through our group company in USA.

The availability of Large pool of certified engineers along with the infrastructure allows Eljay to deliver its Network Monitoring  Services in 27 x 7 and 8 x 5 and “Follow The Sun (Night/ Dark Hour Support)”models. Our specialization includes proactive monitoring of Cisco, Nortel, Avaya and Microsoft Unified Communications solutions.

We also provide high end technical support all the elements of Unified communications like IP telephony systems, Unified Messaging Systems, Unified Presence Systems and Fixed and Mobile Convergence Networks. Eljay's team of engineers includes convergence support specialist's and network analysts with wide experience in supporting enterprises globally. Many of our engineers have worked in CISCO and Avaya Global Technical Assistance Centre and Global Nortel Technical Support Centre. We have expertise in all product range of Cisco, Nortel and Avaya networking infrastructures.

We provide the following services from our Network Operations Center (NOC)

• Pro-active Remote Network Monitoring and ITIL compliant network management


• Network Monitoring and Management through customer verification, trouble ticket management, hardware and software troubleshooting and diagnostics


• High End Management of client's network infrastructure which includes advanced level diagnostics and troubleshooting for complex networking technologies such as MPLS WAN, Metro Ethernet, VPN, AVVID, CS100, BCM, CRG etc


• Tailor made Network and communication services health check


• We also extend Level 1, Level 2 and Level 3 support services from the-state-of-the art Network Operations Center.