Eljay Engineering Expands Worldwide Operations to Address Rapid Growth and Industry Adoption of IP Telephony Services

We just happened to talk to Eljay, two years back when we were planning to scale up our operations. Like every organization there was a critical time when we had to really concentrate on expanding our new customer acquisition programmes. With the help of Eljay's high profile engineers managing our core technical troubleshooting for our clients here, we could set the focus of our engineers towards actively taking part in technical discussions with our prospective customers. We started off with a the very basic alarm monitoring services where Eljay proved itself as a reliable source where we could entrust our customers easily. Currently we have around 35 clients here within North America managed by Eljay.

The ITIL practices followed by Eljay within its Network Operations center give light to the fact that all processes are well in place. Eljay's infrastructure supports the entire converged network traffic we have with our customers. As a partner, Eljay Engineering has always attained much more than the expectations from our formal SLA. Our customer base is growing, our existing customers give us kudos mails. Thats all we can expect from a good partner.